Our Terms & Conditions
Please read before purchasing our products for your next event.
1. Your initial deposit reserves your event date and is non-refundable or date transferable. This is to be paid within 24 hours upon receiving the invoice to secure your booking.
the website does take full payment of the entire product. If you require a payment plan, please contact us and we can send a different invoice for you to pay off.
2. We must receive the final balance by the due date indicated (7 days prior to pick up/delivery) or the contract is null and void, and the deposit will not be refunded.
3. The date of your final payment is the final date for any changes of size, style or flavors of the cake/desserts/ catering. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.
4. Our quotes are valid for 30 days.
5. Delivery and setup is depending on the location of the venue and will be added onto the quote price.
6. We are not responsible for any damage to the cake / desserts after setup is complete. You are responsible for providing an appropriate and secure table and environment for the cakes/desserts. Cakes are heavy and require a sturdy table, and optimal room temperature of 20 degrees C or below.
Any changes to the cake that you make after collection is no longer our responsibility. If you remove or change any toppers, flowers or decorations, we hold no responsibility for the look or condition of the cake afterwards and no compensation or refund will be given if you are unhappy with the result.
7. We source our own fresh flowers from a trusted supplier and arrange on our cakes for you. If flowers are provided by an outside source, we can arrange onto our cakes for safe food handling purposes at the venue or given to us before delivery/pickup. If we can not arrange flowers and you chose to do so, ensure you read our flower information about taping and securing them into a cake and you acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants. (Please read our full terms and conditions on our website for further cake / flower information).
8. If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves our possession.
9. We photograph all our cakes / desserts / food and we reserve the right to use any photographs for display or promotion without compensation to you.
10. Our products may contain or come into contact with milk, wheat, nuts, eggs, soy, gluten, diary and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.
11. At all offsite events we supply all catering equipment / trays / heating / serving / cutlery etc. We are responsible for cleaning and sanitising our own equipment and can take to and from our registered venue.
In the case you need to hire stands / boards / other catering equipment, a hiring fee and holding deposit will incur and those items will be returned to us within 7 days of your event in the same condition as hired.
12. Performance of this agreement is contingent upon our ability to complete the Agreement and is subject to labor disputes or strikes, accidents, Acts of God, and other causes beyond our control.